Integrates with top-tier platforms to support customer survey creation, distribution, and analysis.
Survicate is a customer feedback survey platform that allows businesses to measure Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). With Survicate, users can create and distribute surveys via email, links, websites, in-product, and mobile apps. The platform is highly rated for its effortless setup, customization, and integrations. It offers an intuitive drag-and-drop survey creator that does not require coding and allows for the automation of feedback collection with recurring surveys. Survicate also offers native integrations with popular tools such as ActiveCampaign, Google Analytics, Hubspot, Mailchimp, Salesforce, and Zendesk, among others. The platform boasts an average survey response rate of around 30%, compared to the industry average of 5%, enabling users to capture valuable insights from a larger pool of respondents. By embedding the first question in the email preview, Survicate increases engagement rates and provides a seamless survey experience for users. The platform also provides a user-friendly interface to analyze survey responses across various question types, including NPS, CSAT, text, matrix, and selection. Survicate has been trusted by over 1,500 companies, and customer stories highlight its effectiveness in driving strategy, affecting product direction, and obtaining continuous customer feedback. The platform offers human live chat support, with a 97% satisfaction rate and a quick response time of 2 minutes. Overall, Survicate is a versatile and user-friendly survey software that enables businesses to collect feedback at scale in minutes, streamline analysis, and gain valuable insights to drive decision-making and improve customer experience.