A unified customer experience management platform for enterprises, built with AI and machine learning. Used for marketing, advertising, research, and customer care.
Sprinklr is a unified customer experience management (CXM) platform that is trusted by thousands of the world's largest enterprises for marketing, advertising, research, customer care, and consumer engagement. The Unified-CXM platform is purpose-built for managing all aspects of the customer experience and is powered by AI and machine learning. It offers a range of products including Sprinklr Service, Sprinklr Insights, Sprinklr Social, and Sprinklr Marketing. Sprinklr Service enables enterprises to transform their customer service with seamless interactions across voice, social, and digital channels using a unified, AI-powered CCaaS (Contact Center as a Service) platform. It offers various products such as inbound and outbound contact centers, self-serve communities, live chat, conversational AI chatbots and voicebots, agent assist, knowledge base software, omnichannel routing, unified agent desktop, supervisor console, conversational IVR, quality management, conversational analytics, workforce management, reporting and analytics, and surveys. Sprinklr Insights helps organizations turn customer data into actionable insights and new business opportunities at scale. It allows brands to better understand feedback on their products and services, gain insights on competitors' offerings and strategies, identify market trends, and capitalize on unmet customer needs. The AI-powered platform can transform real-time voice of the customer data into actionable insights that can be shared across the organization to fuel collaboration and innovation. It also helps reduce risk and protect brand reputation by providing real-time insights on current events, trending events, and brand crises. The Sprinklr platform is used by many leading brands, with 9 out of the top 10 most valuable brands trusting Sprinklr. It has been recognized as a leader in various industry reports, including the Gartner Magic Quadrant for Content Marketing Platforms and Enterprise Conversational AI Platforms, as well as The Forrester Wave for Sales Social Engagement Solutions and Social Suites. Sprinklr offers a unified approach to customer experience management, addressing the challenges of managing data on modern channels and meeting rising customer demands. It has been successfully implemented by organizations like the U.S. Census Bureau and P&G to connect with customers across digital and social channels, capture relevant customer data, and translate it into brand-building action. In conclusion, Sprinklr's Unified-CXM platform provides enterprises with a comprehensive solution for managing and optimizing the customer experience. With its AI-powered capabilities, it enables organizations to deliver personalized experiences, gain actionable insights from customer data, and engage customers across various channels. Sprinklr has a proven track record, with many leading brands relying on its platform to drive customer satisfaction and business growth.