Cloud-based call center software for delivering exceptional customer service. Enhances interaction with AI and automation tools.
Ozonetel is a leading cloud-based call center software solution provider, offering a comprehensive set of tools and features that enable businesses to deliver exceptional customer service. Trusted by over 2,500 companies, Ozonetel's contact center solution allows businesses to handle over 2 billion calls annually with the help of its 100,000+ agents worldwide. The company offers an AI-powered omnichannel solution that enhances customer interactions and provides relevant customer information. With automation, businesses can triple their interaction capabilities while reducing costs per contact. Ozonetel's purpose-built auto dialers, such as predictive, progressive, power, preview, and IVR dialers, significantly increase sales performance and productivity. The platform also offers live call monitoring dashboards, real-time insights, call queue management, and supervising capabilities across communication channels. Ozonetel's complete call center solution is suitable for both mature firms and startups, with 24/7 support teams guiding businesses through installation, migration, and CRM integration. The platform provides various features, including drag and drop IVR, automated callbacks, IVR blasts, warm and blind transfers, voicebots, chatbots, analytics, reports, speech ASR (transcription), APIs, webhooks, and more. Ozonetel has consistently been recognized as a high performer in the industry, with awards for fast implementation, high user adoption, and best support in the mid-market category. The company's website also offers a knowledge center with informative articles on contact centers, telephony, service management, and more. Overall, Ozonetel provides a reliable and feature-rich cloud-based call center solution that empowers businesses across various industries to deliver exceptional customer experiences.