Enhances customer support and boosts sales with personalized web-based live chat features.
LiveChat is a web communication app that offers a secure and user-friendly platform for online customer support. It is used by over 37,000 companies from 150 countries. The platform provides live chat functionality, as well as other products like ChatBot, HelpDesk, and KnowledgeBase. LiveChat aims to deliver personalized experiences and boost sales by providing tailored engagement based on customer data. Implementing LiveChat has shown to increase overall sales conversion, with chatters being 11 times more likely to convert compared to visitors who don't use the chat feature. Additionally, LiveChat helps turn chats into revenue by taking care of customers at every step of the buyer's journey. It offers easy integration with over 200 tools, allowing seamless communication and data management. The platform has received positive feedback from various customers who have praised its effectiveness in engaging prospects, improving workflow, and enhancing customer support. LiveChat also provides a range of resources, including case studies and webinars, to help businesses build remarkable customer service experiences. The platform offers 24/7 availability and has a dedicated support team to assist users. By using LiveChat, businesses can supercharge their website and social media profiles, turning online visits into sales and customers into fans. Overall, LiveChat is a versatile customer service software that adapts to businesses' needs, whether they are B2B SaaS or eCommerce, and empowers them to boost support and sales across multiple communication channels.