Offers solutions for customer engagement, social media marketing, and commerce. It helps optimize customer journeys and improve analytics.
Emplifi is a customer engagement and social media marketing platform that offers solutions for marketing, commerce, and customer care. With Emplifi, businesses can optimize their customer journey, close the CX gap, and enhance their social media game. The platform provides insights and tools for social media marketing, influencer marketing optimization, brand reputation management, customer intelligence, competitive benchmarking, shoppable user-generated content (UGC), ratings and reviews syndication, livestream video and shopping, digital customer self-service, case management efficiency, crisis management, voice of customer collection, and advanced CX analytics. Emplifi offers different cloud solutions, including Emplifi CX Cloud for closing the CX gap, Social Marketing Cloud for social media marketing, Commerce Cloud for commerce solutions, and Service Cloud for customer care. The platform helps businesses achieve various results, such as a 2x increase in conversion rate, 36% higher Average Order Value (AOV), and $2 million+ savings in support and operations costs. Emplifi replaces other platforms like Hootsuite, Sprinklr, Sprout Social, Bambuser, Bazaarvoice, and Whisbi. It empowers brands across the customer journey and has been used by global brands like Delta Air Lines, Hardee's, and HP. Emplifi offers resources like webinars and a blog to keep businesses updated on the latest trends and best practices. The platform is used by over 20,000 brands and provides personalized demos to showcase its powerful solutions.