BoldDesk by Syncfusion
BoldDesk by Syncfusion
Help desk software for streamlined customer support, improved team collaboration, and business automation.
BoldDesk by Syncfusion is a cutting-edge help desk software designed to streamline customer support activities. With a cloud-based and customizable platform, BoldDesk offers a range of features aimed at improving the overall customer experience. Users can efficiently manage support email, automate repetitive tasks, customize the software to suit their business needs, and publish self-help articles for their products. The ticketing software allows users to convert emails to tickets, automate ticket assignments, customize support forms, and set their own SLA. Additionally, BoldDesk offers powerful, user-friendly tools for scaling customer support and improving team collaboration through its knowledge base software. The software also provides options for automation, customization, customer portal creation, task management, and reports and analytics. BoldDesk offers over 100 features to cater to the diverse needs of businesses of all sizes, from startups to enterprises. With BoldDesk, users can enhance support response time, increase support agent productivity, make informed decisions using built-in analytics, improve customer satisfaction, and save time by automating repetitive work. The software seamlessly integrates with other tools and apps to simplify workflows and increase productivity. BoldDesk is proudly SOC 2 Type 2 certified and GDPR compliant, ensuring safety, security, and compliance. Syncfusion, the company behind BoldDesk, has been in business for over 22 years and caters to fortune 500 companies and developers worldwide. Customers can try BoldDesk for free with a 15-day free trial, and there is no credit card required for setup. Overall, BoldDesk by Syncfusion is a reliable and feature-rich help desk software that offers a modern and intuitive UI, customization options, and guaranteed safety and security.