An all-in-one platform to assist businesses in customer problem-solving and relationship-building.
Atlas is an all-in-one customer support platform designed to power customer-driven products. With its blazingly fast and modern support tools, it helps businesses quickly identify, understand, and solve customer problems. The platform offers a suite of support products, including a timeline feature that allows users to view a customer's entire journey in one chronological timeline. It also offers Smart Assist, which supercharges teams with AI-powered suggested responses, articles, and summaries. Session Replay allows businesses to see customer interactions through video recordings, while the Omnichannel feature enables communication through various channels such as chat, email, SMS, Whatsapp, and Slack. With Insights, businesses can cut through the noise in a sea of tickets and understand their customers' desires without the need for a data analyst. Chatbots can also be created to guide customers through their journey. Atlas is designed to be user-friendly, with a fast and simple UI, advanced search capabilities, and accelerated productivity tools. This platform aims to make customer interactions easier and smarter, allowing businesses to build strong relationships with their customers.